Terms, Conditions and Warranty
By placing an order with us you agree to our terms and conditions listed in the following text:
Quotes and ordering
We are not an internet sales company and do not take online orders. All orders are quoted for and then made to order. Please be aware that you can not return made to order items.All quotes will be written and are valid for 90 days. Once you confirm your order in writing and pay the deposit, we will wait 3 working days before activating the order on our system. During this time you can alter or cancel the order at any time. Once the order is activated materials are ordered and work can commence at any time. Cancellation may not be possible from this point. Changes may be possible but could incur extra charges. Prices shown on our order confirmation are what you will be charged even if your purchase order (trade customers) shows a different price. All quoted prices are plus VAT. Please always be aware that changes to orders, specification, or delivery information may incur a price change to the final balance.
Examples as follows:
Extra work, in patterning or tooling. Changes to frame specification made after quote. Changes of timber type. Polishing samples being provided by you after an order has been accepted must be in line with the agreed spec. Fabrics and leathers supplied by customers must be suitable for upholstery or they may attract an extra charge if they are difficult to work with. IE: silks, metallic’s, some vinyl’s or thick leathers. Heavy pattern matching may also attract further charges. Fabrics that are not fire rated will have interliner installed, if this was not quoted for it will be charged as an extra. Detailing not quoted for like studs, piping or braid may be charged as extras. Final delivery charges may be added or modified if not quoted for. At any time before delivery we may adjust the price to reflect any increase in our costs of supplying the goods.
Manufacturing and product information
Timber is a natural product; while we attempt to put matching grain together we can not guarantee uniformity. Some splits, knots and flecking will not be considered a defect. Timber being finished in natural lacquers may not end up a consistent colour, this will not be considered as a defect. Dark stains over certain timbers like Beech may result in a patchy finish, this will not be considered a defect. Upholstery internals will be up to our discretion unless specified or you order one of our 3 build quality standards. It is your responsibility to check if the item you are ordering will fit in the space you intend it to go, including access to the space. Every effort is undertaken to ensure the integrity of colour in our images, polishing colours etc. However, due to inherent variation in digital colour representation we cannot guarantee an exact colour match. For this reason colours should only be considered an approximation and the physical colour may differ slightly from the virtual one. All of our product descriptions and measurements are constantly checked for accuracy and where necessary updated, however they may not be totally accurate. Plus or minus 20mm is considered a reasonable accuracy and items with any cushions are approximate as cushion types vary and the billow effect can alter the seat height.
Many of the CVOUK ‘Chairmaker’ designs are taken from antiques or tweaked antiques, most of which are part of the ‘Chair vault originals collection. Others are are our own designs, many of which are influenced from certain periods in history, like Art deco. Any custom build designs made to drawings or pictures supplied by customers are made on the understand that, the picture or drawings are the customer’s property and it is the customer’s responsibility to check that the design does not infringe on anybody else’s or any copyrighted product. By accepting your order for this or any custom made product you guarantee to us that you have done this and you accept it is your responsibility. We will not be held responsible for any copyright claims as we are manufacturing to what we believe to be, your design. Normal patterning charges are only a contribution to the real cost of designing any product. These charges do not grant you exclusive rights to any product. Where we pattern any job from jobs or drawings supplied by the customer we reserve the right to use these jobs as we see fit if the customer does not re-order within 2 years from the original patterning date. In some case we may agree in writing to exclusive rights for extended periods or permanently. However, this would require an agreement in writing and also full patterning and tooling charges would need to be paid, not just a contribution.
Retention of ownership and title
The customer agrees the ownership of goods remains with CVOUK until all funds owing on said goods are cleared. If the final balance payment remains unforthcoming then CVOUK is entitled to keep and then sell the items to recover costs. If this action is taken, the goods will be sold off at the best price possible, which may be via an auction house. If this price exceeds the amount owing on the order, we will refund the difference less costs to the original customer. If the price achieved is less than the balance owing we may take action to recover this amount via our debt collectors and or the courts.
Circumstances beyond our control
In circumstances beyond our control CVOUK reserves the right to cancel, change or suspend all operations until such time as order or normal operation is restored. CVOUK will not be held liable for any failure of contract resulting from such an exceptional event. Examples of those circumstances include act of God, accident, explosion, war, terrorism, fire, flood, transport delays, strikes and other industrial disputes and difficulty in obtaining supplies.
Returns and refunds
Made-to-order – damaged, defective or different. Should a made-to-order item be received damaged, defective or differ from specification then, after inspection by CVOUK, a full modification, replacement or refund will be arranged at no cost to the client. However this is dependent on the client taking the following action:
- Unpack and inspect your purchases immediately upon receipt as no claim for replacement due to delivery damage, defect or specification can be made after 3 days.
- Any claim regarding a damaged, defective or incorrectly made item must be made at once by phone or email to establish a timeline. Once an initial log has been recorded it must followed up by a written claim. Email is acceptable.
- The cost of returning the item(s) will be the client’s responsibility. Under most circumstances the item will have to be insured for transit. Once CVOUK has received the item and verified the nature of the complaint any costs incurred by the client will be refunded.
- Where items to be returned are large or require special handling (as determined by CVOUK) we reserve the right to nominate a specific furniture handler and to pass the cost of transport onto the client. Once CVOUK has received the item and verified the nature of the complaint any costs incurred by the client will be refunded. However if the client accepts and then fails to meet a returns collection date he/she will be charged again for the next and every subsequent attempt.
- Whenever a made-to-order product is returned by a client it must be adequately packed in the original packaging to prevent damage. Remember there are no returns on made to order items unless there is damage, the goods are defective or wrongly made to the order.
CVOUK will not accept liability for any business loss (including profits, revenue, contracts, potential savings, data, goodwill or expenditure) or any other loss indirect or consequential that was not foreseeable by either party when the contract was formed. If the goods delivered are not what you ordered, are damaged, defective, the wrong size or of an incorrect quantity, we shall have no liability unless you notify us of the problem within 3 working days of said delivery. CVOUK will not accept liability for any damage or defects in the goods caused by any act, neglect or otherwise by you or any third party.
Data protection and privacy
CVOUK is serious about protecting your privacy. Any information we collect about you will be used only in accordance with the Data Protection Act 1998 and disclosed to a reputable third party only for the purpose of processing. CVOUK requires all such third parties to treat your personal information with the strictest confidence and to be fully compliant with all applicable UK Data Protection or Consumer legislation. Furnitureworks will not knowingly disclose any confidential information without your consent and your details will never be shared with anyone outside of our organization except to the extent required by law.
Delivery, storage and risk
All products are bespoke and quoted build times are an estimate only. We will not guarantee a completion or delivery date. Finished items will be stored FOC for 2 weeks from completion (Invoice date) charges may be made after this time. Delivery to you can be made in different ways please make sure you understand the delivery type you are paying for. In all cases delivery is an additional charge unless stated otherwise. Goods will be sent by reputable delivery company or our own service and will require a signature upon receipt. Please note it may not be possible for us to deliver to certain locations. We may decline to deliver if we believe that it would be unsafe, unlawful or unreasonably difficult to do so; or if the premises (or the access to them) are unsuitable for our vehicle. Delivery to some locations like London may incur extra charges. Parking charges and fines incurred while making delivery may be passed on. For any delivery to a country outside of mainland Britain please contact us for transportation quotes and details. Goods delivered to certain overseas countries may be subject to import duties and taxes, payable when the goods reach their destination. The responsibility and cost of such customs and duties rests solely with you the customer. Responsibility/risk for goods is transferred to the customer on the first delivery attempt and the customer must make themselves available to receive them. If for some reason the customer is unable to take delivery then they can arrange a second attempt at added cost or collect the goods from a designated addressee or courier depot. If the customer fails to cooperate with the agreed delivery attempts and the goods are returned to us we may, at our discretion, insist that the goods be collected by the customer. Deliveries do not include unpacking, assembly or installation unless otherwise stated.
You are to pay us in cash or in cleared funds prior to delivery. Deposits will be required on all sales. Trade customers will have a set work in progress (WIP) credit limit. You may need to pay some balances before completion if your WIP credit limit will be exceeded. All WIP will be considered part of your credit limit. Stage payments will be required on large orders to keep within credit limits.
Any application or proposal for any formal insolvency
Trade customers. If we should become aware of a move towards insolvency in your company or any company group you are part of, (also individuals, sole traders) we may take any of the following actions. Demand immediate payment of all WIP and completed orders. We may suspend WIP until all payments are cleared. We may hold any of your property until your account is clear.
Return of goods
We do not accept the return of any made to order goods.
We warrant that the goods comply with their general description and the narrative on our acknowledgement of order form. To our knowledge goods are free from material defect at the time of delivery. (Not including parts not manufactured by us) Goods not manufactured by us will only be covered by original manufacturer warranties, this includes all fabrics and leathers. Structurally we offer a full guarantee on the construction of any chair or sofa for 2 years (1 year commercial) extending to 5 years on the frame when used in domestic applications. We give no other warranty as to the quality of the goods or their fitness for any purpose. If you believe that we have delivered goods that are defective in materials or workmanship, you must: Inform us in writing within 3 days, with full details, as soon as possible; and allow us to investigate. If the goods are found to be defective in material or workmanship (following our investigations), and you have complied with our conditions in full, we will (at our option) repair the goods, replace the goods or refund the price. We are not liable for any other loss or damage arising from the contract or the supply of goods or their use, even if we are negligent, including (as examples only); Direct financial loss, loss of profits or loss of use; and indirect or consequential loss. Our total liability to you (from one single cause) for damage to property caused by our negligence is limited to the limit set by our insurance company. For all other liabilities not referred to elsewhere in these terms our liability is limited in damages to the price of the goods. Nothing in these terms restricts or limits our liability for death or personal injury resulting from negligence.
Website, brochures and any other promotional material
Our website, any brochures, catalogues or other promotional material are to be treated as illustrative only. Their contents form no part of any contract between us and you should not rely on them when entering into any contract with us. The Chairmaker website is owned and operated by CVOUK ltd. Any electronic or published reproduction of it, in whole or in part is prohibited without the prior consent of CVOUK. However, private individuals may feel free to print images and information for personal reference.
Waiver and variations
Any waiver or variation of these terms is binding in honour only unless: it is made (or recorded) in writing; signed on behalf of each party; and expressly stating an intention to vary these terms. All orders that you place with us will be on these terms (or any that we may issue to replace them). By placing an order with us, you are expressly waiving any printed terms you may have to the extent that they are inconsistent with our terms. Any typographical clerical or other error or omission in any sales literature quotation price list acceptance of offer invoice or other document or information issued by us shall be subject to correction without any liability on the part of us.
The ‘Incoterms’ of the International Chamber of Commerce which are in force at the time when the contract is made apply to exports, but these terms prevail to the extent that there is any inconsistency. Unless otherwise agreed, the goods are supplied ex works our place of manufacture. Where the goods are to be sent by us to you by a route including sea transport we are under no obligation to give a notice under section 32(3) of the Sale of Goods Act 1979. You are responsible for arranging testing and inspection of the goods at our premises before shipment (unless otherwise agreed). We are not liable for any defect in the goods which would be apparent on inspection unless a claim is made before shipment. We are not liable for any damage during transit. We are not liable for death or personal injury arising from the use of the goods delivered in the territory of another State (within the meaning of s.26 (3) (b) Unfair Contract Terms Act 1977).
These terms and conditions are governed by English law. By accepting them you agree to submit to the jurisdiction of the English courts in relation to any disputes arising in connection with these terms and conditions or the contract between us. We reserve the right to amend these conditions without warning.